Return and Refund Policy

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REPLACEMENT AND RETURN POLICY

CANCELLATION POLICY

The customer has the ability to cancel their order within 24 hours of ordering.

Refunds are done within 14 to 45 working days.

REFUND POLICY

Refunds will be done only through the Original Mode of Payment and will be processed within 14 to 45 days depending on the issuing bank of the credit card.

RETURN POLICY

Products can be returned within (3) days only, with the original invoice

The Products can be retrieved within (24) hours from the date of receipt, the original invoice is required, except for the return of the invoices issued during the period of seasonal offers and discounts.

In the event that there is a manufacturing defect in the goods during the warranty period, they will be replaced according to the policy within a maximum period of (48) hours

Warranty does not cover misuse:

(Fracture, cutting, fluid spillage, outer fabric, slide bases)

All products of the company are subject to warranty according to the terms of the brands for each product, provided that the exchange is of the same brand, knowing that a consumption value will be calculated for each product and the original invoice is required with the customer.

The achieved drop to guarantee the mattress in case the drop exceeds (1) inch at least, the guarantee does not include the ductility of the mattress

All products of the company are subject to warranty according to the terms of the brands for each product, provided that the exchange is of the same brand, knowing that a consumption value will be calculated for each product and the original invoice is required with the customer.

The achieved drop to guarantee the mattress in case the drop exceeds (1) inch at least, the guarantee does not include the ductility of the mattress

Installing massage chairs free of charge for the first time and when switching or moving, no additional service fee is paid, the customer is informed in advance

The customer has no right to return or replace any of the electrical appliances, wood furniture and beds after installation unless there is a factory defect, and it can be returned within 24 hours if it is not installed and in the original packaging.

The customer has the right to change or cancel the reservation of non-received goods within a maximum period of (15) days and to recover the amount paid except for special requests that are not replaced or returned and also the invoices issued in seasonal offers and discounts.

In the event of a refund, the amount is deposited to the customer within 7 working days, and the process of returning the amount is done by bank transfer exclusively on the customer’s account and we have no cash back